About Spaceplace

Spaceplace is an agentic operations platform for businesses: AI agents that talk to customers, qualify leads, take bookings, answer support questions and keep the CRM and internal records current, working from a living model of the company. It is built for companies in Ukraine and works in Ukrainian and English, with real estate as the first industry focus and retail, e-commerce, healthcare and manufacturing next.

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What Spaceplace is

Spaceplace is a software platform that runs AI agents on the everyday work of a business. The agents answer customers, qualify leads, take booking requests for viewings and appointments, log every conversation and update the systems of record, and they do the same for internal work: reminders, records, status questions, first-line answers for staff.

Spaceplace calls this an agentic operations platform; in Ukrainian, мультиагентна платформа. Underneath, every agent works from a living model of the specific business it serves: its products or properties, prices, processes, people and history. That model is what lets an agent give a correct, specific answer about this business, and it gets more complete with every interaction.

Spaceplace is a software product with a team behind it. Customers get a platform with agents configured for their business, a workspace to run them, and a team that sets them up and stays involved through rollout.

What the agents do

  • Answer customer questions from the company’s own knowledge: website, documents, catalogues, property inventory, policies.
  • Qualify inbound leads, capture contact details, and pass a structured lead to the sales team or the CRM.
  • Take booking requests for viewings, appointments and calls, and confirm them with the customer.
  • Re-engage customers in configured scenarios, for example an abandoned cart in an online store.
  • Log every interaction automatically, so records stay current without manual data entry.
  • Escalate to a person when a conversation needs one, with the full context attached; people can take over any conversation at any moment.
  • Handle internal requests: first-line answers for employees, status questions, reminders and routine records work.

Industries and business functions

The platform works across industries; each industry page describes the work agents take on in that market. Real estate in Ukraine is the first focus: agents for the sales departments of residential developers, working with current inventory, prices and viewing requests.

Channels and integrations

  • Channels: an embeddable website chat widget, Telegram, WhatsApp, Instagram, Facebook Messenger and email. The same agent runs on every channel, and the conversation history is shared between them.
  • CRM: a built-in lead pipeline with stages and a kanban board, plus connectors to external CRMs (for example Uspacy), so leads and conversation summaries land where the sales team already works.
  • Knowledge sources: the company website, uploaded documents, product and property catalogues, and structured data from internal systems.
  • Operations workspace: a single desk where the team sees every conversation, takes over when needed, reviews agent decisions and adjusts behaviour.
  • Space, the built-in assistant: the team configures and operates agents by describing what they want in plain language.

How a deployment works

Every deployment goes through the same gated path: Discovery (goals, processes, systems, knowledge), Setup (the model of the business, agents, channels, integrations), Delivery (agents tested against agreed test cases in a sandbox), Acceptance (the customer signs off against those test cases) and Rollout (a pilot on real conversations, then full use). Setup time depends on the integrations involved; a first agent is typically live within a few weeks of kickoff.

Agents are tested against scenario suites before they go live. Afterwards the team reviews conversations in the workspace and can change an agent’s behaviour without a new development cycle.

Languages

Agents work in Ukrainian and English and can hold conversations in other languages. Tone and vocabulary are configured per business, including the words a brand never uses.

Company

Spaceplace was founded by Ihor Polych (CEO), Mykola Markovych (CPO) and Vladyslav Sydorenko (CTO). The team works from Ukraine and the United Kingdom, and the product is built for the Ukrainian market first.

How to start

The first step is a demo of agents configured for your industry, followed by a discovery call. Pricing is provided in a proposal after discovery.

Про Spaceplace українською

Spaceplace є мультиагентною платформою для бізнесу. AI-агенти відповідають клієнтам, кваліфікують ліди, приймають запити на перегляди та зустрічі, ведуть CRM і виконують рутинну внутрішню роботу компанії. Агенти працюють на основі живої моделі конкретного бізнесу, тому дають точні відповіді саме про ваші обʼєкти, товари, ціни та процеси.

Платформа створена для українського ринку і працює українською та англійською. Першим напрямом є нерухомість, де агенти працюють у відділах продажів забудовників з актуальною наявністю квартир, цінами та записом на перегляди. Наступні напрями охоплюють ритейл, e-commerce, медицину та виробництво. Агенти працюють у віджеті на сайті, Telegram, WhatsApp, Instagram, Facebook Messenger та email.

Запуск проходить через Discovery, налаштування, тестування за узгодженими тест-кейсами та приймання, після чого агент виходить на реальні розмови. Строк залежить від інтеграцій; зазвичай перший агент запускається протягом кількох тижнів після старту. Щоб отримати демо для своєї галузі, напишіть нам через сторінку контактів.

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