Support hero (mobile)

Support

AI agents that answer on every channel, resolve the routine cases end to end, and hand your team the ones that need judgment, with the whole story in hand.

Resolve the ticket while the customer is still in the chat

Read it like a job description. Every line below is work the agents carry from day one

What your support agents own

  • One inbox

    Every channel lands in one queue: website, WhatsApp, Telegram, Instagram, email. One thread per customer

  • Real resolution

    The routine cases get resolved end to end, within your policies, and logged

  • Clean escalation

    When a case needs a person, it arrives with the customer verified and the full thread attached

One ticket, start to finish

Ticket #23476, a refund request, resolved while the customer stayed in the chat.

Collaborates with

  • Support Concierge
  • Order Status
  • Complaint Concierge
  • 01

    10:24

    Ticket received

    Support Concierge answers on the customer's channel and confirms the details

  • 02

    10:25

    Customer verified

    Order history and payment record pulled into the thread

  • 03

    10:26

    Issue identified

    Charged twice for one subscription. Complaint Concierge opens a case and applies the refund policy

  • 04

    10:28

    Refund approved

    Within the limits you set

  • 05

    10:29

    Customer notified

    With the case number and the refund timeline

  • 06

    10:30

    Ticket closed

    The case, the transcript, and the resolution are on the customer's record

Agent connects to

  • Gmail logo
  • Slack logo
  • Calendly logo
  • Shopify logo
  • Gmail logo
  • Slack logo
  • Calendly logo
  • Shopify logo

Capabilities

Behind every AI agent, workflow, and customer experience is a connected ecosystem built to help your business scale.

  • Support request routing to the right workflow (mobile)

    AI understands intent, classifies requests, and sends every conversation to the right workflow

    Routes every request instantly

  • Refund ticket resolved end to end (mobile)

    AI resolves common issues, escalates complex ones, and keeps every customer informed

    Ticket resolution on autopilot

Support spotlight office
Support spotlight office (mobile)

  • The story is told once

    One case number follows the customer across every channel. A complaint that starts on Instagram and moves to the phone stays one conversation.

  • Quality is measured on every conversation

    Each agent clears an accuracy check against your verified facts before launch, and every call and chat is scored after.

  • The routine resolves itself

    Refunds, statuses, changes, and returns get handled end to end within your policies. Your team keeps the cases that need a person.

  • It acts when it is sure, and asks you when it is not

    The sensitive cases reach your team with the full story attached. You set the limits.

Results

24/7

Coverage on every channel

50 to 60%

Of conversations resolved end to end in the first month

"The morning queue used to be the whole morning. Now it is the three cases that actually need us."
Testimonial portraitHead of Supportonline retailer

100%

Of conversations scored for quality, up from samples

98 to 99%

Accuracy check each agent clears before going live

Your queue clears itself by morning

Connect your helpdesk and your channels, set the policies, and the agents start on the routine tickets this week.